We measure our success based on your success

Not every product is going to be the right match for every skin type. We understand this which is why we're committed to helping you find the perfect match for you. 

If you are not satisfied with your product please reach out to us at helloLOOM@gmail.com within 180 days of your purchase and we will happily assist you, including a phone call if you desire. Sometimes getting a product to work for your skin is as simple as a small tweak or tip to your routine. If the product is just not a good match for your skin we will help you find one that is and will ship it to you free of charge. 

Return conditions

Due to the nature of our products we cannot accept returns for used products, however, we will accept returns and provide free return shipping for any unopened products within 30 days of your order if you change your mind. 

To start a return, you can contact us at helloLOOM@gmail.com. Please note that returns will need to be sent to the following address: 

9625 Mission Gorge Blvd. B2 #240
Santee, CA 92071

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at helloLOOM@gmail.com.

Cancellations

If you would like to cancel an unfulfilled order please reach out to use at helloLOOM@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at helloLOOM@gmail.com.